Travel agency agreement (custom-order planning travel contract)
Company name Leis Co., Ltd.
Chapter 1 Payment of Compensation, etc.
(Scope of application)
First article
The contract concerning custom-ordered tours (hereinafter referred to as "custom-ordered tour contract") entered into by the Company with the traveler shall be governed by these terms and conditions. Matters not stipulated in this contract shall be governed by laws and ordinances or generally established customs.
2. If the Company concludes a special agreement in writing to the extent that it does not violate the law and is not disadvantageous to travelers, that special agreement will take precedence, regardless of the provisions of the preceding paragraph.
(Definition of terms)
Article 2
In these terms and conditions, the term "Order-Organized Tour" means that, at the request of the traveler, A travel plan that specifies the amount of the travel fee to be paid to a traveler and that is carried out according to this plan.
2. In this agreement, "domestic travel" refers to travel within Japan only, and "overseas travel" refers to travel other than domestic travel.
3. In this section, "communications contract" means a contract between a card member of a credit card company affiliated with the Company (hereinafter referred to as "affiliated company") and an application by telephone, mail, facsimile, the Internet or other means of communication. In the case of a make-to-order organized travel contract that is concluded after receipt, the claims or obligations related to the travel fee, etc. based on the made-to-order planned travel contract held by the Company against the traveler shall be fulfilled on or after the date on which the said claims or obligations are to be fulfilled. The traveler consents in advance to payment in accordance with the card membership agreement of the affiliated company stipulated separately, and the travel fee, etc. of the custom-ordered planning tour contract is paid in accordance with Article 12, paragraph 2, the second part of Article 16, paragraph 1, It means a made-to-order planning travel contract with the content of payment by the method specified in Article 19, paragraph 2.
4. The term "card usage day" as used in these terms and conditions means the day on which the traveler or the Company should pay the tour price, etc. or fulfill the refund obligation based on the custom-ordered tour contract.
(Contents of travel contract)
Article 3
In a custom-ordered tour contract, the Company will provide transportation, accommodation, and other travel-related services (hereinafter referred to as "Travel Services") provided by transportation and accommodation facilities, etc., according to the itinerary specified by the Traveler. We undertake to arrange and manage the itinerary so that you can receive it.
(arrangement agent)
Article 4
In fulfilling the custom-ordered tour contract, the Company may entrust all or part of the arrangements to other travel agencies, persons who make arrangements as a business, or other assistants in Japan or outside Japan.
Chapter 2 Conclusion of Contract
(Delivery of Planning Documents)
Article 5
When we receive a request from a traveler who intends to apply for a made-to-order organized tour contract with us, the travel itinerary prepared according to the content of the request, except when it is convenient for our business , we will issue a document (hereinafter referred to as "planning document") that describes the contents of the plan related to the travel service, the travel price and other travel conditions.
2. In the planning document set forth in the preceding paragraph, the Company may specify the amount of the handling fee related to planning (hereinafter referred to as "planning fee") as a breakdown of the travel fee.
(Application for contract)
Article 6
Regarding the contents of the plan described in the plan document of the preceding article, Paragraph 1, a traveler who intends to apply to our company for a make-to-order planning travel contract shall fill in the application form prescribed by our company (hereinafter referred to as the "application form"). After filling in the prescribed items, it must be submitted to the Company together with the application fee of the amount specified separately by the Company.
2 Regarding the contents of the plan described in the plan document of the preceding Article, Paragraph 1, the traveler who intends to apply for a communication contract with the Company shall, notwithstanding the provisions of the preceding paragraph, notify the Company of the membership number and other matters. it won't work.
3. The application fee in paragraph 1 shall be treated as part of the travel fee (including planning fees whose breakdown is clearly stated), cancellation fees, or penalties.
4.Travelers who need special consideration when participating in a custom-ordered planning tour should notify us at the time of application for the contract. At this time, we will respond to this within the extent possible.
5 Based on the request in the preceding paragraph, the traveler shall bear the expenses required for special measures taken by the Company for the traveler.
(Refusal to conclude a contract)
Article 7
In the following cases, the Company may refuse to conclude a custom-made tour contract.
(1) When the Traveler is likely to cause trouble to other Travelers or hinder the smooth implementation of group activities.
(ii) When attempting to conclude a telecommunications contract, when the traveler is unable to settle part or all of the liability related to the travel fee, etc. in accordance with the affiliated company's card member agreement, such as when the traveler's credit card is invalid. .
(3) When the Traveler is recognized as a member of a gang, an associate member of a gang, a member of a gang, a company affiliated with a gang, or a corporate racketeer, or any other anti-social force.
(4) When the Traveler makes violent demands, unreasonable demands, acts of threatening behavior or uses violence in relation to transactions, or acts equivalent to these.
5. When the Traveler spreads rumors, uses fraudulent means or uses force to damage the credibility of the Company, interfere with the business of the Company, or conducts similar acts.
6. When there is any other business convenience for our company.
(Timing of conclusion of contract)
Article 8
A made-to-order tour contract shall be concluded when the Company has accepted the conclusion of the contract and received the application fee in Article 6, Paragraph 1.
2. Notwithstanding the provisions of the preceding paragraph, a communication contract shall be deemed to have been concluded when the traveler receives a notice of our acceptance of the conclusion of the contract.
(Delivery of Contract Documents)
Article 9
Promptly after the conclusion of the contract stipulated in the preceding article, the Company shall provide the traveler with a document describing the itinerary, details of travel services, travel fees and other travel conditions and matters concerning the Company's responsibilities (hereinafter referred to as the "contract document"). ) will be issued.
2. If the Company clearly indicates the amount of the planning fee in the planning document set forth in Article 5, Paragraph 1, the Company will clearly state the amount in the contract document set forth in the preceding paragraph.
3. The scope of travel services for which the Company is obliged to arrange and manage the itinerary under a custom-ordered tour contract shall be as stated in the contract document in paragraph 1.
(Definitive document)
Article 10
If it is not possible to describe the fixed itinerary and the name of the transportation or accommodation facility in the contract document set forth in Paragraph 1 of the preceding article, the name of the accommodation facility that is planned to be used and the name of the transportation facility that is important for the travel plan shall be limited in the contract document. In the event that an application for a make-to-order organized tour contract is made on or after the day before the start date of the tour (the seventh day counting back from the day before the start date of the tour) after the delivery of the relevant contract document, will issue a document stating these confirmed conditions (hereinafter referred to as "confirmed document") by the date specified in the relevant contract document up to the date of commencement of the tour.
2. In the case of the preceding paragraph, if there is an inquiry from a traveler who wishes to confirm the status of arrangements, the Company will respond promptly and appropriately even before the delivery of the final document.
3. When the finalized document of paragraph 1 is delivered, the scope of travel services for which we are obliged to arrange and manage the itinerary pursuant to the provisions of paragraph 3 of the preceding Article shall be specified as stated in the finalized document.
(Method of using information and communication technology)
Article 11
With the prior consent of the traveler, the Company shall provide the travel itinerary, travel service details, travel price and other travel conditions to be delivered to the traveler when attempting to conclude a travel plan document, order-made tour contract, and the responsibility of the Company. In lieu of delivery of a document, contract document, or final document stating the matters concerning When doing so, confirm that the items listed have been recorded in a file provided on the communication device used by the traveler.
2 In the case of the preceding paragraph, if the communication device used by the traveler does not have a file for recording the items to be entered, the file provided on the communication device used by the Company (exclusively for the traveler ), and confirm that the traveler has read the information.
(Travel fee)
Article 12
The traveler must pay the tour fee to the Company in the amount stated in the contract document by the date stated in the contract document up to the date of commencement of the tour.
2. When a communication contract has been concluded, the Company will receive payment of the travel fee of the amount stated in the contract document using the affiliated company's card without the traveler's signature on the prescribed slip. In addition, the date of use of the card shall be the date of establishment of the travel contract.
Chapter 3 Modification of Contract
(Changes to contract details)
Article 13
The Traveler may request the Company to change the itinerary, the contents of the Travel Services and other contents of the Custom-Ordered Tour Contract (hereinafter referred to as the "Contract Details"). In this case, we will comply with the traveler's request as much as possible.
2. The Company shall not be liable for the occurrence of natural disasters, wars, riots, suspension of travel services provided by transportation/accommodation facilities, etc., orders from public offices, provision of transportation services not based on the original operation plan, or any other event beyond the Company's control. In that case, if it is unavoidable in order to ensure the safe and smooth implementation of the tour, we will promptly explain to the traveler in advance the reason why the reason cannot be involved and the causal relationship with the reason, and the contents of the contract may change. However, in case of emergency, if it is unavoidable, we will explain it after the change.
(Change in amount of travel fee)
Article 14
Due to significant changes in economic conditions, etc., the fares and charges applicable to the transportation facilities used for the custom-ordered planned tour (hereinafter referred to as "applicable fares and charges" in this article) may If the applicable fares and charges that are publicly announced as valid at the time of delivery of the plan document are significantly increased or decreased beyond the extent normally assumed, the Company shall The amount of the tour fee can be increased or decreased within the range of the amount to be increased or decreased.
2. When the Company increases the tour fee pursuant to the provisions of the preceding paragraph, the Company shall notify the traveler to that effect before the 15th day counting back from the day before the tour start date.
3. When the applicable fares/charges stipulated in paragraph 1 are reduced, the Company shall reduce the travel fee by the amount of the reduction as stipulated in the same paragraph.
4. The Company shall not be liable for any expenses required for the implementation of the tour due to the change in the contract content based on the provisions of the preceding article (cancellation fees, penalties, etc. already paid for the travel services not provided due to the change in the contract content, or (including expenses that must be paid in the future) will decrease or increase (the increase in expenses will result in a decrease or increase in transportation/accommodation facilities, etc. even though the transportation/accommodation facilities, etc. are providing the relevant travel services. (Excluding cases due to shortage of seats, rooms and other facilities.), the amount of the tour fee may be changed within the scope of the change in the contract content.
5. In the case where it is stated in the contract document that the travel fee varies depending on the number of people using the transportation and accommodation facilities, etc., the Company may change the number of people using it after the conclusion of the custom-ordered tour contract regardless of any reason attributable to the company. When it becomes, we may change the amount of the tour price according to the place described in the contract document.
(Change of Traveler)
Article 15
A traveler who has concluded a custom-ordered tour contract with us may transfer its contractual status to a third party with our approval.
2. When the Traveler wishes to seek the approval of the Company as stipulated in the preceding paragraph, the Traveler must fill out the prescribed matters on the form prescribed by the Company and submit it to the Company together with the prescribed fee.
3. The transfer of the contractual status in Paragraph 1 shall become effective upon approval by the Company. shall assume all rights and obligations related to
Chapter 4 Termination of Contract
(Traveler's Right to Cancel)
Article 16
The traveler may cancel the made-to-order organized tour contract at any time by paying the cancellation fee specified in Appendix 1 to the Company. In the case of canceling the communication contract, the Company will receive payment of the cancellation fee using the partner company's card without the traveler's signature on the prescribed slip.
2 In the following cases, notwithstanding the provisions of the preceding paragraph, the traveler may cancel the make-to-order tour contract without paying a cancellation fee before the start of the tour.
(1) When the content of the contract is changed by the Company. However, this is limited to cases where the change is listed in the upper column of Appended Table 2 or other important changes.
(2) When the travel fee is increased based on the provisions of Article 14, Paragraph 1.
(3) In the event of a natural disaster, war, riot, suspension of the provision of tour services by transportation/accommodation facilities, etc., orders from public offices, or other causes, safe and smooth implementation of the tour becomes impossible or becomes impossible. When the threat is very great.
(iv) When the Company has not delivered a final document to the Traveler by the date set forth in Article 10, Paragraph 1.
5. When it becomes impossible to implement the tour according to the itinerary stated in the contract document due to reasons attributable to our company.
3. If the traveler becomes unable to receive the travel services described in the contract document after the start of the trip due to reasons not attributable to the traveler, or if the Company has notified the traveler to that effect, Notwithstanding the provisions of Paragraph 1, you may cancel the contract for that portion of the Travel Services that you are no longer able to receive without paying a cancellation fee.
4. In the case of the preceding paragraph, the Company shall refund to the Traveler the amount of the Travel Fee for the part of the Travel Services which the Company has become unable to receive. However, if the case in the preceding paragraph is not due to reasons attributable to the Company, the cancellation fee, penalty and other expenses already paid or to be paid in the future for the travel service will be deducted from the said amount. will be refunded to the traveler minus the
(Right of Cancellation, etc. of the Company - Cancellation before the start of the tour)
Article 17
In the following cases, the Company may explain the reasons to the Traveler and cancel the Custom-Ordered Tour Contract before the commencement of the tour.
(1) When it is recognized that the traveler is unable to endure the trip due to illness, absence of a necessary helper, or other reasons.
(2) When it is recognized that the Traveler may cause trouble to other Travelers or hinder the smooth implementation of the Group Tour.
(3) When the traveler requests a burden exceeding the reasonable range regarding the content of the contract.
(iv) When there is a high possibility that the necessary conditions for carrying out the trip, such as the amount of snowfall, etc., specified at the time of concluding the contract, will not be fulfilled.
5. Travel according to the itinerary stated in the contract document in the event of a natural disaster, war, riot, suspension of travel services provided by transportation/accommodation facilities, etc., orders from public offices, or any other event beyond our control. When the safe and smooth implementation of the above becomes impossible or is extremely likely to become impossible
6. When a telecommunications contract has been concluded and the traveler is unable to settle part or all of the liability related to the travel fee, etc. in accordance with the affiliated company's card member agreement, such as when the traveler's credit card becomes invalid. .
(7) When it is found that the traveler falls under any of Article 7, items (3) to (5).
2 If the traveler does not pay the travel fee by the date stated in the contract document of Article 12, Paragraph 1, the traveler shall be deemed to have canceled the make-to-order organized tour contract on the day following the said date. In this case, the Traveler must pay to the Company a cancellation fee equivalent to the cancellation fee specified in Paragraph 1 of the preceding Article.
(Right of Cancellation by the Company - Cancellation after Commencement of Travel)
Article 18
In the following cases, the Company may cancel part of the Made-to-Order Package Tour Contract by explaining the reason to the Traveler even after the commencement of the tour.
(1) When the traveler is unable to continue the tour due to illness, absence of necessary caregiver or other reasons.
2. Disturbing the discipline of group behavior by violating the instructions of the Company by tour conductors or other persons for the safe and smooth implementation of the tour, or by assaulting or intimidating these persons or other accompanying travelers, etc. , when it interferes with the safe and smooth implementation of the trip.
(3) When it is found that the traveler falls under any of Article 7, item (3) to item (5).
4. In the event of a natural disaster, war, riot, suspension of tour services provided by transportation/accommodation facilities, etc., orders from public offices, or any other reason beyond our control, making it impossible to continue the tour. When.
2. When our company cancels a make-to-order organized tour contract based on the provisions of the preceding paragraph, the contractual relationship between our company and the traveler will be extinguished only in the future. In this case, it shall be deemed that the liability of the Company regarding the Travel Services already provided to the Traveler has been effectively repaid.
3. In the case of the preceding paragraph, the Company shall, out of the Travel Fee, pay cancellation charges, penalties and other charges for the travel services that have not yet been provided to the traveler, or We will reimburse the traveler after deducting the amount related to the expenses that must be paid in the future.
(Refund of travel fee)
Article 19
The Company shall refund the amount to be refunded to the Traveler in the event that the Tour Fee is reduced pursuant to the provisions of Article 14, Paragraphs 3 through 5, or in the event that the Custom-Ordered Tour Contract is canceled pursuant to the provisions of the preceding three Articles. In the case of a refund due to cancellation before the start of the tour, within 7 days counting from the day following the cancellation, or a refund due to reduction or cancellation after the start of the tour, the tour end date stated in the contract document. The amount will be refunded to the traveler within 30 days counting from the day after
2. In the event that the Company concludes a communication contract with the traveler, and the travel fee is reduced pursuant to the provisions of Article 14, paragraphs 3 through 5, or the communication contract is canceled pursuant to the provisions of the preceding three articles, In this case, if there is an amount to be refunded to the traveler, the amount will be refunded to the traveler in accordance with the card membership agreement of the affiliated company. In this case, in the case of a refund due to cancellation before the start of the tour, within seven days counting from the day following the cancellation, in the case of a refund due to reduction or cancellation after the start of the tour, the Company will notify the end of the tour stated in the contract document. The amount to be refunded shall be notified to the Traveler within 30 days counting from the day following the day on which the Card is used, and the date of notification to the Traveler shall be the card usage date.
3 The provisions of the preceding two paragraphs shall not prevent the traveler or the Company from exercising the right to claim damages pursuant to Article 28 or Article 31, paragraph 1.
(Arrangements for return trip after cancellation of contract)
Article 20
In the event that the Company has canceled the made-to-order organized tour contract after the start of the tour pursuant to the provisions of Article 18, Paragraph 1, Item 1 or Item 4, the Company shall, at the request of the traveler, We will arrange the necessary travel services to return to
2. In the case of the preceding paragraph, all expenses required for the trip to return to the place of departure shall be borne by the traveler.
Chapter 5 Organization/Group Contracts
(group/group contract)
Article 21
The Company shall comply with the provisions of this chapter regarding the conclusion of a custom-made tour contract for which multiple travelers traveling on the same itinerary at the same time appoint and apply for a responsible representative (hereinafter referred to as the "Contract Responsible Person"). apply.
(Contract Responsible Person)
Article 22
Except in cases where a special agreement has been concluded, the Company reserves the right of agency for the conclusion of a made-to-order organized tour contract for the travelers who make up the organization/group (hereinafter referred to as the "constituent"). Transactions related to the travel business pertaining to the group/group and the business of Article 26, Paragraph 1 will be conducted with the person responsible for the contract.
2. The person responsible for the contract must submit the list of constituents to the Company by the date specified by the Company.
3. The Company shall not be held responsible for any obligations or obligations that the person responsible for the contract currently has or is expected to have in the future.
4. If the person responsible for the contract does not accompany the group/group, the Company will consider the person appointed by the person responsible for the contract in advance to be the person responsible for the contract after the start of the tour.
(Special provision for conclusion of contract)
Article 23
Notwithstanding the provisions of Article 6, Paragraph 1, when concluding a custom-made tour contract with the person responsible for the contract, the Company may approve the conclusion of the custom-made plan travel contract without receiving payment of the application fee. I have.
2. In the event that a custom-made tour contract is concluded without receiving payment of the application fee based on the provisions of the preceding paragraph, the Company shall issue a document to that effect to the person responsible for the contract, and the custom-made plan travel contract shall be concluded. shall be established when the Company issues the relevant document.